Luxury Front Desk Supervisor – Guest Experience Leader

Omni Hotels & Resorts; Oklahoma City (OK); On-site; USD 42,000 - 52,000; Full time

Job summary

Omni Hotels & Resorts in Oklahoma City seeks a Front Office Supervisor to lead guest service at the front desk, ensuring five-star check-in/check-out experiences and accurate folio settlements. You will work closely with Concierge, Bell/Door, and Ideal Services, handling guest requests, communicating with departments, and maintaining guest confidentiality.

The role emphasizes warm, personalized service, ability to multitask in a fast-paced environment, and professional appearance.

Qualifications

• Previous luxury hotel experience is required.
• Previous Front Office experience is required.
• Customer service oriented with multitasking and detail orientation.
• Knowledge of the surrounding area and attractions.
• Willing to work flexible hours including nights, weekends and holidays.
• Strong customer service, friendly demeanor and problem-solving skills.
• Ability to engage guests at all levels with warmth and personalization.
• Capable of working in a fast-paced environment with multiple priorities.
• Punctuality and professional appearance.
• Clear written and verbal English communication.

Responsibilities

• Process guest check-ins and check-outs per SOPs.
• Listen to guest inquiries and provide appropriate responses.
• Set up accurate accounts for each guest checking in according to preferences.
• Block rooms in the system and follow through on designated requirements.
• Pre-register designated guests and prepare key packets.
• Communicate guest information to designated departments for special requests.
• Maintain confidentiality of all guests and hotel information.
• Ensure security of guest room access.
• Settle folios accurately per accounting standards.
• Maintain guest history files.
• Accommodate room changes promptly.
• Document guest requests or complaints and follow up.
• Handle safe deposit boxes and keys.
• Generate and distribute daily and weekly reports.
• Interact with departments to satisfy guest needs.

Skills

Luxury hotel experience

Customer service

Multi-tasking

Attention to detail

Organizational skills

Communication skills

Problem solving

Guest engagement

Work under pressure

Punctuality

Tools

Payroll systems

Microsoft Office

Property Management System

Job description

Omni Hotels & Resorts in Oklahoma City seeks a Front Office Supervisor to lead guest service at the front desk, ensuring five-star check-in/check-out experiences and accurate folio settlements. You will work closely with Concierge, Bell/Door, and Ideal Services, handling guest requests, communicating with departments, and maintaining guest confidentiality.

The role emphasizes warm, personalized service, ability to multitask in a fast-paced environment, and professional appearance.