Hotel Operations Manager: Guest Experience & Team Leadership

The Winslow; Oklahoma City (OK); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Retirement Plan with Company-<

Paid Time Off

Career Development

Competitive Salary

Job summary

The Winslow in Oklahoma City seeks an Assistant General Manager to lead hotel operations and elevate guest experiences. This hands-on role oversees front desk, housekeeping, and F&B, coordinating with all departments to ensure smooth daily performance.

Ideal candidates bring 3+ years in hotel operations, strong leadership, and experience with POS and PMS systems. Hiring through Cardinal Hospitality Management, with full-time, on-site duties and a benefits package.

Qualifications

• High school diploma or equivalent.
• Minimum 3 years hotel operations experience.
• Previous supervisory or managerial role.
• Strong leadership and communication skills.
• Experience with hotel POS and PMS systems.
• Ability to multitask effectively in fast-paced environment.

Responsibilities

• Set and monitor performance metrics to exceed guest service expectations.
• Collaborate across all departments to ensure smooth daily operations.
• Train staff on service standards and develop customer service programs.
• Prepare schedules aligned with budgets and business forecasts.
• Guide team members in their career development and growth.
• Foster a positive work environment between staff and management.
• Oversee front desk operations, housekeeping, and food & beverage outlets.
• Monitor daily bookings and coordinate with teams during high-occupancy periods.
• Supervise housekeeping staff and maintain productivity standards.
• Manage food and beverage operations, including POS systems and sanitation.
• Develop marketing and sales plans for F&B outlets.
• Ensure compliance with health, safety, and security regulations.
• Maintain inventory control and equipment management.
• Manage recruiting, onboarding, training, and performance evaluations.
• Maintain accurate personnel files in compliance with regulations.
• Administer personnel policies, pay procedures, and benefits.
• Handle employee relations, including disciplinary actions and termination as needed.

Job description

The Winslow in Oklahoma City seeks an Assistant General Manager to lead hotel operations and elevate guest experiences. This hands-on role oversees front desk, housekeeping, and F&B, coordinating with all departments to ensure smooth daily performance.

Ideal candidates bring 3+ years in hotel operations, strong leadership, and experience with POS and PMS systems. Hiring through Cardinal Hospitality Management, with full-time, on-site duties and a benefits package.