Customer Experience Leader — Front-End & Team Coach

Emploive; Austin, Northern (TX, KY); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health coverage

Financial and personal wellness

Job summary

Five Below is seeking a capable Store Manager to lead daily store operations in a fast-paced retail environment. You will supervise crew, ensure a friendly checkout experience, and drive customer service scores in line with district goals.

The role requires strong communication, multi-tasking, and the ability to adapt to changing store needs. This position is hourly with potential for growth within the company.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Wows customers by personal contact; trains crew on the BEST customer service experience.
• Leads store to achieve and maintain customer service score goals.
• Oversees front-end operations and merchandising; ensures equipment function and staff training.
• Manages opening/closing procedures and store cleanliness.
• Performs store manager duties in absence of the manager.
• Recruits, trains, coaches, and supervises crew members.
• Reviews corporate communications and responds appropriately.
• Collaborates with leadership on merchandising and recovery.
• Maintains stock room and performs general store upkeep.
• Additional duties as assigned by the Store Manager.

Skills

Leadership

Customer service

Communication

Time management

Creativity

Problem solving

Education

High School Diploma or equivalent

College experience preferred

Tools

Cash register

Job description

Five Below is seeking a capable Store Manager to lead daily store operations in a fast-paced retail environment. You will supervise crew, ensure a friendly checkout experience, and drive customer service scores in line with district goals.

The role requires strong communication, multi-tasking, and the ability to adapt to changing store needs. This position is hourly with potential for growth within the company.