Guest Experience & Front-End Associate

PGA TOUR Superstore, Inc; Town of Texas (WI); Hybrid; USD 21,000 - 23,000; Full time

Job summary

PGA TOUR Superstore, Inc. is hiring a Customer Service Associate in the United States to engage customers in the Cashier Area and Club Desk, delivering world-class service during checkout and handling returns, exchanges, gift cards, and promotions.

The role emphasizes staying informed on promotions, keeping the front-end area clean, processing payments securely, and building lasting customer relationships to drive sales.

Qualifications

• Excellent communication and interpersonal skills.
• Basic computer skills with Microsoft Office.
• Strong organizational abilities to manage multiple priorities.
• High school diploma or equivalent required.
• Retail sales or customer service experience preferred.

Responsibilities

• Engage with each Customer and provide world-class service.
• Greet customers in Front-End areas (Cashier Area, Club Desk).
• Process returns, exchanges, gift cards, and promotions.
• Ensure front-end merchandise presents a premier look.
• Accept payments securely and in accordance with SOP.
• Provide product information and direct customers as needed.
• Stay updated on promotions and store events.
• Support ethical conduct, safety, and compliance.

Skills

Communication

Computer skills

Organization

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

PGA TOUR Superstore, Inc. is hiring a Customer Service Associate in the United States to engage customers in the Cashier Area and Club Desk, delivering world-class service during checkout and handling returns, exchanges, gift cards, and promotions.

The role emphasizes staying informed on promotions, keeping the front-end area clean, processing payments securely, and building lasting customer relationships to drive sales.