Guest Experience Front Desk Supervisor

OTO Development; Saint Petersburg (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

OTO Development is seeking a Front Office Supervisor in Saint Petersburg, FL. You will oversee front desk operations, assist guests with check-in/check-out, and ensure a seamless guest experience. The role requires handling reservations and payments while maintaining high service standards.

The position emphasizes teamwork, strong communication, and adherence to safety and procedural protocols within a responsive hospitality team.

Qualifications

• 2+ years experience in a front desk/receptionist role.
• Excellent oral, written, and interpersonal communication skills.
• Love for working with people and going above and beyond for guests.
• Team player with ability to collaborate.

Responsibilities

• Assist guests with check-in and check-out and throughout their stay.
• Utilize hotel reservations system and other software to ensure smooth operations.
• Handle financial matters (credit card and cash) securely and accurately.
• Anticipate guest needs to maximize the guest experience.
• Collaborate with team to maintain a hospitable, customer-focused environment.
• Ensure accurate handling of reservations, payments, and daily reports.
• Maintain documentation and ensure safety procedures are followed.

Skills

Customer service

Interpersonal communication

Teamwork

Problem solving

Multitasking

Tools

Hospitality software

Reservation system

Job description

OTO Development is seeking a Front Office Supervisor in Saint Petersburg, FL. You will oversee front desk operations, assist guests with check-in/check-out, and ensure a seamless guest experience. The role requires handling reservations and payments while maintaining high service standards.

The position emphasizes teamwork, strong communication, and adherence to safety and procedural protocols within a responsive hospitality team.