Front Office Supervisor

OTO Development; New York (NY); On-site; USD 41,000 - 44,000; Full time

Job summary

OTO Development is hiring a Front Office Supervisor in New York for a role focused on guest satisfaction and smooth front desk operations. You will guide check-in/out, manage the PMS system, and ensure secure handling of payments while upholding safety and service standards.

The position requires 2+ years in a front desk role, strong communication, and a collaborative team attitude. Certification within 6 months is required; the job offers competitive hourly pay and a dynamic hospitality

Qualifications

• 2+ years’ experience in front desk or receptionist role.
• Excellent oral, written, and interpersonal communication.
• Team oriented with a guest-first mindset.
• Ability to stand and work for extended periods.

Responsibilities

• Assist guests with check-in and check-out throughout their stay.
• Operate the hotel’s electronic reservations system and related software.
• Handle credit card and cash transactions securely and accurately.
• Anticipate guest needs and deliver exceptional service.
• Collaborate with team to maintain a hospitable environment.
• Maintain accurate guest billing, reservations, and reports.

Skills

Front desk experience

Customer service

Guest relations

Communication skills

Tools

PMS software

Job description

Hourly Salary- $30.00- $32.00 Per Hour

Must Obtain FLSD certification within first 6 months of employment.

We are pleased to announce a wonderful opportunity for a Front Office Supervisor.

What will you be doing most days?

• Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
• Work proficiently on the hotel’s electronic reservation system, as well as, other computer programs to ensure a seamless workflow
• Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity
• Anticipate guests’ needs and go out of your way to maximize the guest experience
• Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests
• Ensure the accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures
• Maintain proficient administration of the hotel's electronic reservation system
• Maintain compliance with hotel safety programs and procedures, including emergency and security systems
• Ensure that all required documentation (daily reports, checklists, etc.) are completed in a timely manner

What are the requirements for this position?

• You have 2+ years’ experience working in a front desk/receptionist type role
• You love working with people and will go above and beyond for each guests’ needs
• You work well with others and enjoying working and being part of a team
• You have excellent oral, written, and interpersonal communication skills
• You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests

Physical Requirements For This Position

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements

This position would require little to no travel outside the property and surrounding area.

This property is managed by OTO Development.

About OTO Development

OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.

OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

Position: Front Office Supervisor

Department: Property

Position Reports to: General Manager

Revised 5/8/26