Guest Experience Supervisor - Front Desk & Team Lead

Hilton Garden Inn/ Home2 Suites; Orlando (FL); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, vision

Disability and life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Peachtree Group is seeking a Front Office Supervisor to oversee guest services at our Orlando property. You will lead the front desk team to ensure smooth operations, respond to guests professionally, and provide timely information and services.

The role focuses on SOP adherence, staff training, issue resolution, and cross-department coordination to ensure high guest satisfaction and service quality.

Qualifications

• Supervise daily shift processes ensuring adherence to SOPs.
• Train, direct, coach and counsel front desk team members.
• Resolve customer issues quickly to maintain high satisfaction.
• Liaise with housekeeping, reservations and other departments.

Responsibilities

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Job description

Peachtree Group is seeking a Front Office Supervisor to oversee guest services at our Orlando property. You will lead the front desk team to ensure smooth operations, respond to guests professionally, and provide timely information and services.

The role focuses on SOP adherence, staff training, issue resolution, and cross-department coordination to ensure high guest satisfaction and service quality.