Guest Experience Lead — Front Desk Supervisor

Schulte Hospitality Group; Phoenix (AZ); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Daily pay

Free telemedicine and mental health

Health insurance options

401(k) plan with company match

Paid parental leave

Paid time off

Holiday pay

Pet insurance

Employee Assistance Program

Schulte Savings Marketplace discounts

Job summary

Schulte Hospitality Group in Phoenix is seeking a Front Office Supervisor to lead the guest services team and ensure extraordinary service. You will oversee front desk operations, guest check-in/out, scheduling, and staff training, while acting as Manager on Duty as required.

The ideal candidate will possess strong leadership, a guest-first mindset, effective communication, and the ability to multitask in a fast-paced hotel environment.

Qualifications

• In-depth knowledge of hotel front-desk operations.
• Basic math skills.
• Effective verbal and written communication skills.
• Strong leadership skills.
• Ability to exceed expectations of guests and team members.
• Excellent time-management skills.

Responsibilities

• Provide the highest quality of service to guests at all times and anticipate and exceed guest expectations.
• Assign specific duties to staff for efficient operation of the department.
• Assist in training new associates and in cross‑training existing associates.
• Assist in interviewing and hiring new associates for the department.
• Promote teamwork and associate morale, treat people with respect, and recognize associate successes.
• Maintain thorough knowledge of emergency procedures and ensure staff respond appropriately; assist the Emergency Response Team as necessary.
• Monitor daily room status, rates, discount rates and packages.
• Maintain current list of available rooms for walk‑in situations and coordinate blocking of rooms.
• Check printed registration cards against information on arrival reports and rectify discrepancies.
• Ensure prompt and courteous service to guests.
• Pre‑register guests according to standards.
• Complete and monitor employee schedules.
• Monitor VIP arrivals.
• Notify Maintenance of any maintenance issues.
• Keep track of rooms to ensure accurate status and readiness for check‑in.
• Hire, coach, and discipline direct reports; interact positively and professionally with guests to resolve issues.
• Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act; promote a harassment‑free work environment.
• Act as Manager on Duty as required.
• Work nights, weekends, and holidays as necessary.
• Perform other duties as assigned to meet business objectives.

Skills

Multi-tasking

Team player

Guest experience focus

Hiring process experience

Education

Hotel front-desk operations knowledge

Basic math skills

Effective verbal and written communication

Strong leadership skills

Ability to multi-task

Job description

Schulte Hospitality Group in Phoenix is seeking a Front Office Supervisor to lead the guest services team and ensure extraordinary service. You will oversee front desk operations, guest check-in/out, scheduling, and staff training, while acting as Manager on Duty as required.

The ideal candidate will possess strong leadership, a guest-first mindset, effective communication, and the ability to multitask in a fast-paced hotel environment.