Guest Experience Specialist - Front Desk

Next Generation Recruitment and Staffing Agency; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Next Generation Recruitment and Staffing Agency in Phoenix, AZ seeks a Hotel Front Desk associate to greet guests, manage check-in/out and reservations, and provide accurate information on local services and attractions.

The candidate should have strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Familiarity with hotel software and basic computer skills are required; weekend and holiday shifts may be necessary.

Qualifications

• High school diploma or equivalent; hospitality training is a plus.
• Proven experience in a customer service or front desk role, preferably in the hospitality industry.
• Excellent verbal and written communication skills.
• Proficiency in hotel management software and basic computer applications.
• Strong organizational skills and attention to detail.
• Ability to remain calm and professional under pressure.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Greet and welcome guests upon arrival in a professional and friendly manner.
• Manage guest check-in and check-out processes accurately and efficiently.
• Handle guest reservations and cancellations using the hotel management software.
• Provide information about hotel services, local attractions, and dining options.
• Respond promptly to guest inquiries, requests, and complaints to ensure satisfaction.
• Maintain accurate records of guest accounts and process payments.
• Coordinate with housekeeping and maintenance departments to address guest needs.

Skills

Customer service

Front desk

Interpersonal skills

Communication skills

Attention to detail

Organization

Education

High school diploma or equivalent

Hospitality training

Tools

Hotel management software

Basic computer applications

Job description

Next Generation Recruitment and Staffing Agency in Phoenix, AZ seeks a Hotel Front Desk associate to greet guests, manage check-in/out and reservations, and provide accurate information on local services and attractions.

The candidate should have strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Familiarity with hotel software and basic computer skills are required; weekend and holiday shifts may be necessary.