Guest Experience Front Office Supervisor

Melrosehoteldc; Phoenix, Northern (AZ, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

DoubleTree by Hilton Phoenix Midtown is seeking an experienced Front Office Supervisor to ensure staffing, train front desk staff, and supervise daily operations. The role involves managing MICROS transactions, checking discrepancy reports, and coordinating with housekeeping and engineering to fulfill guest requests.

You will greet guests, assist with check-in/check-out, and maintain a high standard of service in a fast-paced hotel environment.

Qualifications

• Ability to calmly work with high demand and/or upset guests
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Skills

Staff management

Interviewing

Front desk operations

MICROS POS

Customer service

Tools

MICROS

Job description

DoubleTree by Hilton Phoenix Midtown is seeking an experienced Front Office Supervisor to ensure staffing, train front desk staff, and supervise daily operations. The role involves managing MICROS transactions, checking discrepancy reports, and coordinating with housekeeping and engineering to fulfill guest requests.

You will greet guests, assist with check-in/check-out, and maintain a high standard of service in a fast-paced hotel environment.