Guest Experience Front Desk Supervisor

OTO Development; New York (NY); On-site; USD 62,000 - 67,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k match

Life insurance

Tuition assistance

Paid time off

Travel discounts

Job summary

OTO Development is seeking a Front Office Supervisor in New York to oversee front desk operations, assist guests with check-in/check-out, and ensure a seamless guest experience. You will manage reservations and cash handling while guiding a team in a busy hotel environment.

The role requires 2+ years in front desk roles, strong communication, and a commitment to guest satisfaction. FLSD certification must be obtained within 6 months of hire; related safety and reporting duties are included.

Qualifications

• 2+ years’ experience in front desk/receptionist roles.
• FLSD certification required within 6 months of hire.
• Excellent oral, written, and interpersonal communication.
• Team-oriented and guest-focused service mindset.
• Ability to handle cash and credit transactions securely.

Responsibilities

• Assist guests with check-in and check-out and throughout the stay.
• Operate the hotel’s electronic reservation system and other software.
• Handle all financial transactions securely and accurately.
• Anticipate guest needs to maximize the guest experience.
• Collaborate with team to maintain a hospitable environment.
• Ensure accurate handling of reservations, payments, and reporting.
• Maintain reservation system administration and daily reports.

Skills

Guest service

Team player

Interpersonal communication

Communication skills

Problem solving

Education

FLSD certification

Tools

Reservation system

Job description

OTO Development is seeking a Front Office Supervisor in New York to oversee front desk operations, assist guests with check-in/check-out, and ensure a seamless guest experience. You will manage reservations and cash handling while guiding a team in a busy hotel environment.

The role requires 2+ years in front desk roles, strong communication, and a commitment to guest satisfaction. FLSD certification must be obtained within 6 months of hire; related safety and reporting duties are included.