Front Office Supervisor

OTO Development; New York (NY); On-site; USD 62,000 - 67,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k match

Life insurance

Tuition assistance

Paid time off

Travel discounts

Job summary

OTO Development is seeking a Front Office Supervisor in New York to oversee front desk operations, assist guests with check-in/check-out, and ensure a seamless guest experience. You will manage reservations and cash handling while guiding a team in a busy hotel environment.

The role requires 2+ years in front desk roles, strong communication, and a commitment to guest satisfaction. FLSD certification must be obtained within 6 months of hire; related safety and reporting duties are included.

Qualifications

• 2+ years’ experience in front desk/receptionist roles.
• FLSD certification required within 6 months of hire.
• Excellent oral, written, and interpersonal communication.
• Team-oriented and guest-focused service mindset.
• Ability to handle cash and credit transactions securely.

Responsibilities

• Assist guests with check-in and check-out and throughout the stay.
• Operate the hotel’s electronic reservation system and other software.
• Handle all financial transactions securely and accurately.
• Anticipate guest needs to maximize the guest experience.
• Collaborate with team to maintain a hospitable environment.
• Ensure accurate handling of reservations, payments, and reporting.
• Maintain reservation system administration and daily reports.

Skills

Guest service

Team player

Interpersonal communication

Communication skills

Problem solving

Education

FLSD certification

Tools

Reservation system

Job description

Front Office Supervisor

Hourly Wage -$30.00-$32.00

FLSD certification required. Must obtain within the first 6 months of hire.

What will you be doing most days?

• Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
• Work proficiently on the hotel’s electronic reservation system, as well as, other computer programs to ensure a seamless workflow
• Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity
• Anticipate guests’ needs and go out of your way to maximize the guest experience
• Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests
• Ensure the accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures
• Maintain proficient administration of the hotel's electronic reservation system
• Maintain compliance with hotel safety programs and procedures, including emergency and security systems
• Ensure that all required documentation (daily reports, checklists, etc.) are completed in a timely manner

What are the requirements for this position?

• You have 2+ years’ experience working in a front desk/receptionist type role
• You love working with people and will go above and beyond for each guests’ needs
• You work well with others and enjoying working and being part of a team
• You have excellent oral, written, and interpersonal communication skills
• You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests

Physical Requirements For This Position

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements

This position would require little to no travel outside the property and surrounding area.

This property is managed by OTO Development.

About OTO Development

OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.

OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Our company provides competitive pay and benefit programs

• medical insurance options
• dental and vision insurance
• 401k with company match
• company provided life insurance
• tuition assistance
• paid time off
• paid holiday time
• travel discounts
• and more

Position: Front Office Supervisor

Department: Property

Position Reports to: General Manager

Revised 5/8/26