Guest Experience & Front Desk Supervisor

KW Property Management & Consulting; Miami, Northern (FL, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Marquis Miami Condo is seeking a professional Front Desk Supervisor to provide Residents with friendly, outgoing service and to act as a liaison between guests and residents.

The ideal candidate has hospitality experience, strong organizational and communication skills, and fluency in English and Spanish. You will oversee Front of House operations, including the Front Desk, loading dock and package handling, while ensuring safety and service standards.

Qualifications

• Minimum high school education with strong managerial potential.
• Experience in hospitality or property management preferred.
• Bi-lingual abilities in Spanish and English may be required.

Responsibilities

• Maintain knowledge of community documents, policies, and procedures.
• Ensure life safety systems are operational and that residents and staff are safe.
• Supervise front desk operations and staff scheduling while controlling overtime.
• Manage resident relations to promote high levels of service and retention.
• Respond to inquiries and concerns in a timely, professional manner.
• Write daily activity reports and incident logs.

Skills

Customer service

Hospitality experience

Organizational skills

Interpersonal skills

Communication

Bilingual Spanish/English

Education

High School Diploma

AA or BA degree

Tools

Microsoft Office

Job description

Marquis Miami Condo is seeking a professional Front Desk Supervisor to provide Residents with friendly, outgoing service and to act as a liaison between guests and residents.

The ideal candidate has hospitality experience, strong organizational and communication skills, and fluency in English and Spanish. You will oversee Front of House operations, including the Front Desk, loading dock and package handling, while ensuring safety and service standards.