Guest Experience Concierge – Front Desk Host

Tapestry Conshohocken; Miami (FL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive Pay

Medical vision dental benefits

401K with company contribution

Group Life Insurance

Disability insurance

Verizon discount

Education assistance through LMS

Job summary

Concord Hospitality is seeking a Front Desk & Guest Care associate in Miami to be the hub of guest interaction at the hotel lobby. You will be proactive, responsive, and caring to shape the guest experience and uphold the company culture of respect and teamwork.

You will assist guests efficiently, manage inquiries, and support guest programs while maintaining accuracy in cash handling and communications across departments. This role offers competitive pay and strong benefits.

Qualifications

• Experience in a hotel front desk is preferred.
• Strong communication and guest service skills are essential.

Responsibilities

• Assist guests courteously and professionally at all times.
• Maintain high level of service and hospitality.
• Address guest concerns promptly and ensure satisfaction.
• Handle guest charges and payments following procedures.
• Manage guest mail and messages with privacy and professionalism.
• Stay knowledgeable about hotel programs and offers.
• Communicate guest feedback to relevant departments.
• Respond quickly to calls, lobby visitors, and team members for front desk support.
• Know hotel safety and emergency procedures.

Skills

Customer service

Communication

Hospitality

Job description

Concord Hospitality is seeking a Front Desk & Guest Care associate in Miami to be the hub of guest interaction at the hotel lobby. You will be proactive, responsive, and caring to shape the guest experience and uphold the company culture of respect and teamwork.

You will assist guests efficiently, manage inquiries, and support guest programs while maintaining accuracy in cash handling and communications across departments. This role offers competitive pay and strong benefits.