Guest Experience Front Desk Supervisor

SERVPRO of Saginaw / Bay City; Kissimmee (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

SERVPRO of Saginaw/Bay City is seeking a Front Office Supervisor to oversee daily front desk operations and deliver outstanding guest service in a fast-paced hotel environment.

You will supervise front desk staff, manage check-in/check-out, answer inquiries, coordinate with other departments, and ensure adherence to brand standards and hotel policies while maintaining customer satisfaction.

Qualifications

• Six months minimum hospitality experience.
• Reliable transportation.
• Full availability to work days, evenings, nights, weekends and holidays.

Responsibilities

• Supervise the operations of the Front Desk.
• Maintain high productivity, employee morale and guest service.
• Ensure that all hotel policies and procedures are followed.
• Assist FOM in training of employees including guest services, brand standards and PMS systems.
• Check guests in and out of the hotel according to standards.
• Inform guests about hotel facilities, policies and procedures.
• Provide tourist information to guests.
• Handle hotel phone system and transfer calls.
• Take, modify and cancel guestroom reservations and reconcile in all extranets.
• Handle inquiries, requests and complaints from guests.
• Coordinate with other departments to fulfill guest requests.
• Perform cashier duties and post charges to guest accounts.
• Adhere to security procedures and know emergency procedures.
• Maintain cleanliness of Front Office area.
• Notify Front Office Manager of problems involving guests or staff.
• Attend rooms and management meetings as required.
• Secure guest valuables and manage lost and found items.
• Accessible for all agents at the front desk.
• Enter group contracts and liaise with the sales department.
• Complete room assignments daily.
• Monitor unit usage and owner revenue as required.
• Ensure correct entry of timeshare reservations and allocations.
• Follow hotel rules and employee handbook.

Skills

Team supervision

Customer service

Communication

Interpersonal skills

English proficiency

Leadership

Organization

Stress management

Multilingual

Job description

SERVPRO of Saginaw/Bay City is seeking a Front Office Supervisor to oversee daily front desk operations and deliver outstanding guest service in a fast-paced hotel environment.

You will supervise front desk staff, manage check-in/check-out, answer inquiries, coordinate with other departments, and ensure adherence to brand standards and hotel policies while maintaining customer satisfaction.