Guest Experience Front Desk Supervisor

Schulte Hospitality Group; Melbourne (AR); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine & Mental Health Care

Health Insurance options

401k Plan + Company Match

Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on event tickets & more

Job summary

Schulte Hospitality Group is seeking a Front Office Supervisor to lead a guest‑facing team in a fast‑paced hotel setting. You will ensure smooth check‑in/out, manage room status, and uphold service standards across the front desk. This role requires strong leadership and the ability to coach staff to exceed guest expectations.

Join a service‑driven culture with benefits and development opportunities. The position involves working evenings, weekends, and holidays as needed to support operations.

Qualifications

• In-depth knowledge of hotel Front Desk operations.
• Basic math skills.
• Ability to communicate effectively verbally and in writing.
• Strong leadership skills.
• Ability to exceed expectations of guests and team members.
• Excellent time management skills.

Responsibilities

• Provide the highest quality of service to the guest at all times.
• Assign specific duties to staff for efficient operation of department.
• Assist in training new associates and cross-training existing associates.
• Assist in interviewing and hiring new associates for the department.
• Promote teamwork and associate morale; treat people with respect.
• Know emergency procedures and assist as needed.
• Monitor daily status of rooms, rates, and packages.
• Maintain list of available rooms for walk-ins.
• Coordinate blocking of rooms and check-in accuracy.
• Ensure prompt and courteous service to guests.
• Pre-register guests according to standards and manage schedules.
• Monitor VIP arrivals and notify Maintenance of issues.

Skills

Front Desk Operations

Leadership

Guest Service

Communication

Time Management

Multi-tasking

Team Player

Problem Solving

Job description

Schulte Hospitality Group is seeking a Front Office Supervisor to lead a guest‑facing team in a fast‑paced hotel setting. You will ensure smooth check‑in/out, manage room status, and uphold service standards across the front desk. This role requires strong leadership and the ability to coach staff to exceed guest expectations.

Join a service‑driven culture with benefits and development opportunities. The position involves working evenings, weekends, and holidays as needed to support operations.