Resort Front Desk Lead — Guest Experience & Operations

Grand Pacific Resorts; San Clemente (CA); On-site; USD 33,000 - 36,000; Full time

Job summary

Grand Pacific Resorts at San Clemente Inn in San Clemente, CA seeks a Front Desk Supervisor to oversee front desk operations, assist with staff training, and maximize guest and owner satisfaction. The role requires strong guest service and supervisory skills within a hotel setting.

The position emphasizes coordinating with housekeeping, managing reservations, and maintaining service standards while ensuring efficient check-in/out processes. Availability for varied shifts is expected.

Qualifications

• At least one year of experience in a guest facing front office capacity.
• At least 6 months of supervisory/management experience, rooms management preferred.
• A degree or diploma in Hospitality Management or equivalent preferred.
• Customer-service focused, results driven, problem solving skills.
• Professional communication skills with guests, supervisors and associates.
• Ability to multi-task with a sense of urgency without compromising quality.
• Experience in the hospitality industry (time share preferred).

Responsibilities

• Supervise front desk operations and guest check-in/out.
• Assist training of associates and ensure guest/owner satisfaction.
• Coordinate with Housekeeping and Maintenance on room discrepancies.
• Handle registrations, reservations, and check-outs for guests.
• Uphold health and safety policies and procedures.
• Respond to guest requests and escalate matters when needed.

Skills

Guest service

Supervisory experience

Communication skills

Multi-tasking

Microsoft Word

Microsoft Excel

Education

Hospitality Management degree

Tools

Microsoft Word

Microsoft Excel

Job description

Grand Pacific Resorts at San Clemente Inn in San Clemente, CA seeks a Front Desk Supervisor to oversee front desk operations, assist with staff training, and maximize guest and owner satisfaction. The role requires strong guest service and supervisory skills within a hotel setting.

The position emphasizes coordinating with housekeeping, managing reservations, and maintaining service standards while ensuring efficient check-in/out processes. Availability for varied shifts is expected.