Front Desk Supervisor - Guest Experience & Operations

Grand-Pacific-Resorts-5; San Clemente (CA); On-site; USD 42,000 - 58,000; Full time

Job summary

Grand Pacific Resorts in San Clemente, CA, is seeking a Front Desk Supervisor to oversee daily front desk operations and guest/owner check-in and check-out. You will assist with training of associates, ensure outstanding service, and collaborate with Housekeeping and Maintenance to resolve discrepancies.

The role requires at least 1 year in guest-facing front office work and 6+ months in supervisory/management, with hospitality education preferred.

Qualifications

• At least one year of experience in a guest facing front office capacity.
• At least 6 months of supervisory/management experience, rooms management experience preferred.
• A degree or diploma in Hospitality Management or an equivalent combination of education and experience preferred.
• Customer service focused, results driven, problem solving skills.
• Professional communication skills with guests, supervisors and associates.

Responsibilities

• Supervise front desk operations and guest/owner check-in and check-out.
• Assist with training of associates and on-the-job coaching.
• Maintain inventory, cash handling, and admin duties per policies.
• Coordinate with Housekeeping and Maintenance for room discrepancies.
• Respond to guest requests promptly and escalate as needed.
• Uphold health and safety policies and conduct emergencies awareness.

Skills

Customer service

Communication skills

Multi-tasking

MS Word Excel

Training ability

Team leadership

Education

Hospitality Management degree

Tools

MS Word

Excel

Job description

Grand Pacific Resorts in San Clemente, CA, is seeking a Front Desk Supervisor to oversee daily front desk operations and guest/owner check-in and check-out. You will assist with training of associates, ensure outstanding service, and collaborate with Housekeeping and Maintenance to resolve discrepancies.

The role requires at least 1 year in guest-facing front office work and 6+ months in supervisory/management, with hospitality education preferred.