Guest Experience Front Desk Specialist | PTO & 401K

Parx Casino; Bensalem Township (Bucks County); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid Time Off

401K match

Disability insurance

Employee dining room

Free uniforms

Parking

Charitable match

Assistance fund

Tuition reimbursement

Appreciation events

Company swag

Job summary

Parx Casino is seeking a Front Desk Specialist to warmly welcome guests, manage check-ins/outs, and handle all reservations. You will guide guests through available amenities, promotions, and events while ensuring exceptional service standards throughout their stay.

Ideal candidates have a High School diploma, experience at a front desk or receptionist role, and proficiency with hotel reservation software and travel planning websites.

Qualifications

• High School Diploma or GED required.
• Experience as a Front Desk Specialist, Receptionist or equivalent role preferred.
• Familiar with hotel reservation software.
• Understanding of travel planning websites.
• Able to identify and address guest concerns and expectations.
• Excellent communication and organizational skills.
• Able to work all shifts, including weekends/holidays.
• Knowledge of federal, state, and local laws.

Responsibilities

• Greet guests on arrival and manage check-in/check-out to uphold service standards.
• Manage online, phone, and in-person room reservations.
• Explain hotel amenities and local area activities to guests.
• Provide information about hotel promotions and events.
• Address guest complaints in a friendly, timely, and professional manner.
• Coordinate with housekeeping to ensure rooms meet standards and guest needs.
• Arrange personalized services for VIP guests and confirm group reservations.
• Promote additional services when appropriate and maintain bookings/payments records.
• Performs other duties as assigned.

Skills

Front desk ops

Guest services

Reservations software

Customer service

Communication skills

Education

High School Diploma or GED

Tools

Hotel reservation software

Job description

Parx Casino is seeking a Front Desk Specialist to warmly welcome guests, manage check-ins/outs, and handle all reservations. You will guide guests through available amenities, promotions, and events while ensuring exceptional service standards throughout their stay.

Ideal candidates have a High School diploma, experience at a front desk or receptionist role, and proficiency with hotel reservation software and travel planning websites.