Guest Experience Specialist – Front Desk

210_Mohegan_Pocono Downs Racing, LP; Pennsylvania; On-site; USD 13,000 - 17,000; Part time

Job summary

210_Mohegan_Pocono Downs Racing, LP in Pennsylvania is looking for a Front Desk Clerk. The role involves anticipating guest needs, processing check-ins/outs, and maintaining guest satisfaction. Candidates should have a high school diploma and good communication skills.

This position requires flexibility with shifts, including weekends and holidays. Previous experience in hospitality is preferred, along with the ability to perform basic arithmetic and use property management systems.

Qualifications

• Good communication skills, both verbal and written.
• Ability to compute basic arithmetic.
• Ability to input and access information in the property management system.

Responsibilities

• Anticipates guests’ needs and responds promptly.
• Maintains positive guest relations at all times.
• Processes all guest check-ins and check-outs.

Skills

Communication skills

Basic arithmetic

Guest service

Education

High school graduate or equivalent vocational training certificate

Some college or training in the hospitality industry

Job description

210_Mohegan_Pocono Downs Racing, LP in Pennsylvania is looking for a Front Desk Clerk. The role involves anticipating guest needs, processing check-ins/outs, and maintaining guest satisfaction. Candidates should have a high school diploma and good communication skills.

This position requires flexibility with shifts, including weekends and holidays. Previous experience in hospitality is preferred, along with the ability to perform basic arithmetic and use property management systems.