Guest Experience Front Desk Specialist

remingtonhotelscareers; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Remington Hotels in Orlando is seeking a Front Desk Clerk to greet guests, check them in and out promptly, assist with pre-registration and reservation blocks, and post charges accurately.

You will manage cash, checks and card payments, operate the front desk system, handle same-day reservations, apply rates and discounts, and follow cancellation and relocation procedures to ensure seamless service across shifts.

Qualifications

• Experience in front desk operations and guest services.
• Proven ability to handle cash and card transactions.
• Strong communication and teamwork skills.
• Ability to adapt to a fast-paced hotel environment.

Responsibilities

• Greet and assist guests with check-in and check-out.
• Assist in pre-registration and blocking of reservations when necessary.
• Post charges accurately and know how to handle various payment methods.
• Manage cash handling and provide correct change.
• Review reservations with special requests and adjust rooms accordingly.
• Understand hotel rates, discounts, and cancellation procedures.

Skills

Front desk operations

Guest service orientation

Cash handling

Communication skills

Team player

Job description

Remington Hotels in Orlando is seeking a Front Desk Clerk to greet guests, check them in and out promptly, assist with pre-registration and reservation blocks, and post charges accurately.

You will manage cash, checks and card payments, operate the front desk system, handle same-day reservations, apply rates and discounts, and follow cancellation and relocation procedures to ensure seamless service across shifts.