Guest Experience Specialist — Front Desk

remingtonhotelscareers; Hempfield Township (Westmoreland County); On-site; USD 23,000 - 32,000; Full time

Job summary

Remington Hotels Careers is seeking a Front Desk/Receptionist to greet guests and manage check-ins and check-outs with professionalism. You will learn and use Front Office systems to post charges, handle payments, and support reservation needs.

The role requires the ability to work varying shifts, provide exceptional guest experiences, and cooperate with a team to ensure smooth operations in a busy hotel environment.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules including nights, weekends, and holidays.
• Someone who enjoys working as part of a team to provide great guest experiences.

Responsibilities

• Greet and check guests in and out promptly and professionally.
• Post charges accurately and in a timely manner.
• Maintain working knowledge of Front Office systems and daily transactions.
• Handle cash, checks, and credit card information with care.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and how to apply them.
• Process same-day reservations and follow cancellation/relocation procedures.
• Assist with reservations and related procedures as needed.

Skills

Work ethic

Team player

Customer service

Job description

Remington Hotels Careers is seeking a Front Desk/Receptionist to greet guests and manage check-ins and check-outs with professionalism. You will learn and use Front Office systems to post charges, handle payments, and support reservation needs.

The role requires the ability to work varying shifts, provide exceptional guest experiences, and cooperate with a team to ensure smooth operations in a busy hotel environment.