Front Desk Guest Experience Specialist

remingtonhotelscareers; Los Angeles (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Hourly pay rate: $25.00

Job summary

Remington Hotels is seeking a Front Desk Professional to warmly greet guests, perform efficient check-in/check-out, and assist with pre-registration and reservations. You will post charges accurately, manage Front Office systems, and handle payments securely while supporting guest satisfaction.

The role requires knowledge of room rates and cancellation procedures, with flexibility to work varied shifts, including nights, weekends and holidays. We value team collaboration and professional service.

Qualifications

• Strong guest service ethic and professional demeanor.
• Ability to work varying shifts including nights, weekends and holidays.
• Ability to work well in a team and maintain high guest satisfaction.

Responsibilities

• Greet guests and check them in/out promptly and professionally; assist in pre-registration and blocking reservations as needed.
• Post charges accurately and promptly; know where to post all charges.
• Maintain working knowledge of Front Office systems and daily transactions.
• Handle cash, checks and credit card payments accurately and securely.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, and cancel/relocation procedures.

Skills

Work ethic

Team player

Schedule flexibility

Job description

Remington Hotels is seeking a Front Desk Professional to warmly greet guests, perform efficient check-in/check-out, and assist with pre-registration and reservations. You will post charges accurately, manage Front Office systems, and handle payments securely while supporting guest satisfaction.

The role requires knowledge of room rates and cancellation procedures, with flexibility to work varied shifts, including nights, weekends and holidays. We value team collaboration and professional service.