Guest Services Front Desk Associate

Remington Hospitality; Riverside (CA); On-site; USD 23,000 - 29,000; Full time

Job summary

Remington Hospitality is seeking a Front Desk Associate to warmly greet guests, check them in and out, and assist with pre-registration and reservation blocking.

You will handle cash, card, and other payments, post charges accurately, and maintain room-blocks for special requests. Knowledge of rates, cancellations, and same-day reservations is essential to ensure smooth guest experiences.

Qualifications

• Guest service orientation
• Communication skills
• Cash handling accuracy
• Reservations and front desk knowledge

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Job description

Remington Hospitality is seeking a Front Desk Associate to warmly greet guests, check them in and out, and assist with pre-registration and reservation blocking.

You will handle cash, card, and other payments, post charges accurately, and maintain room-blocks for special requests. Knowledge of rates, cancellations, and same-day reservations is essential to ensure smooth guest experiences.