Guest Services Front Desk Specialist

remingtonhotelscareers; Logan (UT); On-site; USD 20,664,000 - 24,797,000; Full time

Job summary

Remington Hotels is seeking an friendly, customer-focused Front Desk Associate to warmly greet guests and manage check-ins and check-outs efficiently. You will assist with pre-registration and reservation blocks as needed, and be responsible for accurate posting of charges.

You will handle cash, checks and card payments, maintain knowledge of front office systems, and support same-day reservations with quick, accurate responses. A team-oriented attitude is essential to deliver guest experiences.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Job description

Remington Hotels is seeking an friendly, customer-focused Front Desk Associate to warmly greet guests and manage check-ins and check-outs efficiently. You will assist with pre-registration and reservation blocks as needed, and be responsible for accurate posting of charges.

You will handle cash, checks and card payments, maintain knowledge of front office systems, and support same-day reservations with quick, accurate responses. A team-oriented attitude is essential to deliver guest experiences.