Guest Experience Front Desk Agent

remingtonhotelscareers; Omaha (NE); On-site; USD 17,000 - 25,000; Full time

Job summary

Remington Hotels is seeking a Front Desk Agent to warmly greet guests, efficiently check them in and out, and assist with pre-registration and reservations. You will post charges accurately, manage guest payment information, and maintain knowledge of front desk systems and procedures.

You should be comfortable handling same-day reservations, understanding rates and discounts, and working a schedule that may include nights, weekends, and holidays in a team-focused environment.

Qualifications

• Be guest focused, and a problem solver.
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our guests!

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage credit card information from guests for payment of hotel charges.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Skills

Guest focus

Team player

Problem solving

Job description

Remington Hotels is seeking a Front Desk Agent to warmly greet guests, efficiently check them in and out, and assist with pre-registration and reservations. You will post charges accurately, manage guest payment information, and maintain knowledge of front desk systems and procedures.

You should be comfortable handling same-day reservations, understanding rates and discounts, and working a schedule that may include nights, weekends, and holidays in a team-focused environment.