Guest Services & Front Desk Specialist

Remington Hospitality; Orlando (FL); On-site; USD 29,000 - 42,000; Full time

Job summary

Remington Hospitality is seeking a Front Desk Agent to warmly welcome guests, manage efficient check-in/check-out, and handle payments with accuracy. You will also assist with pre-registration, block rooms for special requests, and apply appropriate rates and discounts.

The role requires familiarity with reservations, same-day bookings, and standard cancellation procedures to ensure a smooth guest experience at all times.

Qualifications

• Experience greeting guests and handling check-in/check-out processes.
• Cash handling and basic payment processing experience.
• Knowledge of reservations and rate procedures.
• Ability to take same-day reservations quickly and follow cancellations.

Responsibilities

• Greet and communicate cordially with guests, promptly checking them in and out.
• Post charges accurately and promptly.
• Maintain working knowledge of Front Office system and daily transactions.
• Manage cash receipts, checks, and credit card information securely.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and how to apply them.
• Understand cancellations and relocation procedures when needed.

Skills

Guest service

Cash handling

Communication

multitasking

Tools

Front Office System

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.