Guest Experience Specialist — Front Desk

remingtonhotelscareers; Tyler (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Remington Hotels is seeking an enthusiastic Front Desk professional to greet guests, handle check-ins/outs, and assist with pre-registration and reservations. You will post charges accurately, manage cash handling, and maintain proficiency with Front Office systems.

The role requires a strong guest-service focus, a team-oriented attitude, and flexibility to work varied shifts, including nights, weekends, and holidays. You will help ensure a smooth guest experience from arrival through departure.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules including nights, weekends, and holidays.
• Team-oriented and able to provide great guest experiences.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Skills

Guest service excellence

Team player

Self-motivated

Attention to detail

Job description

Remington Hotels is seeking an enthusiastic Front Desk professional to greet guests, handle check-ins/outs, and assist with pre-registration and reservations. You will post charges accurately, manage cash handling, and maintain proficiency with Front Office systems.

The role requires a strong guest-service focus, a team-oriented attitude, and flexibility to work varied shifts, including nights, weekends, and holidays. You will help ensure a smooth guest experience from arrival through departure.