Guest Experience Pro - Front Desk & Reservations

LBA Hospitality; Lutz (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonus program

Paid time off

401k with Employer Match

Option to be paid daily with DailyPay

Competitive wages

Hotel discounts

Job summary

LBA Hospitality is seeking a Guest Service Representative to join our Florida team and manage front-desk activities, reservations, and guest needs. You will respond to inquiries, process payments, and promote hotel services to maximize revenue while ensuring a welcoming experience for every guest.

This on-site role may also serve as Manager on Duty when assigned, requiring strong communication, problem-solving, and the ability to balance multiple priorities in a fast-paced environment.

Qualifications

• Previous customer service, sales, reservations, or guest-relations experience preferred.
• High school diploma or equivalent preferred.
• Strong communication, problem-solving, conflict-resolution, and computer skills.

Responsibilities

• Welcome, register, and check out guests while protecting confidential information and accommodating requests when possible.
• Manage reservations, room assignments, cancellations, special requests, and guest loyalty-program participation.
• Answer telephone calls and provide accurate information about hotel services, rates, amenities, and the surrounding area.
• Operate the property-management system to post charges, prepare bills, collect payments, and balance transactions.
• Verify payment methods and complete cash, check, credit-card, and departmental reconciliation at the end of each shift.
• Promote hotel services, amenities, future reservations, and available room options.
• Identify potential sales opportunities and share leads with the appropriate team member.
• Resolve guest concerns professionally and document service-recovery efforts.
• Communicate special requests, late checkouts, maintenance needs, and other important information across departments and shifts.
• Maintain a clean, organized lobby, market, dining, and front-desk area.
• Follow all guest-privacy, safety, security, cash-handling, and emergency procedures.
• Assist housekeeping, laundry, food and beverage, or other departments when operational needs require.

Skills

Strong communication

Problem-solving

Conflict-resolution

Computer skills

Education

High school diploma or equivalent

Job description

LBA Hospitality is seeking a Guest Service Representative to join our Florida team and manage front-desk activities, reservations, and guest needs. You will respond to inquiries, process payments, and promote hotel services to maximize revenue while ensuring a welcoming experience for every guest.

This on-site role may also serve as Manager on Duty when assigned, requiring strong communication, problem-solving, and the ability to balance multiple priorities in a fast-paced environment.