Guest Experience Front Desk Specialist

ADP, Inc.; Mountain View (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

ADP, Inc. is seeking a Front Desk Clerk to be the first point of contact for guests, ensuring a warm welcome and efficient check-in/out. You will manage reservations, answer inquiries, and coordinate with departments to satisfy guest needs while maintaining records and processing payments.

The role emphasizes strong communication, organizational skills, and the ability to multitask in a fast-paced environment, contributing to a positive reputation and smooth daily operations.

Qualifications

• Minimum: High school diploma or equivalent.
• Previous experience in a customer service or front desk role, preferably in the hospitality industry.
• Basic computer skills, including familiarity with reservation and property management systems.
• Strong communication skills, both verbal and written.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests upon arrival, providing a warm and professional first impression.
• Manage guest check-in and check-out processes efficiently, including verifying reservations and processing payments.
• Answer phone calls, respond to emails, and handle guest inquiries or requests promptly and courteously.
• Maintain accurate records of guest information, reservations and transactions using property management software.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met and issues are resolved quickly.
• Handle billing and cash transactions accurately, ensuring compliance with company policies.
• Provide information about hotel services, local attractions and transportation options to guests.
• Assist in managing lost and found items and maintaining the cleanliness and organization of the front desk area.

Skills

Communication

Organizational skills

Multitasking

Customer service

Problem solving

Cash handling

Education

High school diploma or equivalent

Tools

Opera

Maestro

Job description

ADP, Inc. is seeking a Front Desk Clerk to be the first point of contact for guests, ensuring a warm welcome and efficient check-in/out. You will manage reservations, answer inquiries, and coordinate with departments to satisfy guest needs while maintaining records and processing payments.

The role emphasizes strong communication, organizational skills, and the ability to multitask in a fast-paced environment, contributing to a positive reputation and smooth daily operations.