Front Desk & Guest Experience Specialist

TEXAS WESTERN MANAGEMENT PARTNERS; Midland (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

TEXAS WESTERN MANAGEMENT PARTNERS is seeking a Front Desk/Guest Services Associate for TRU by Hilton in Midland, TX. The role involves registering guests, greeting arrivals, and coordinating with the reservations center while promoting hotel services and local events.

Responsibilities include handling calls, maintaining guest records with integrity, and ensuring 100% guest satisfaction through prompt issue resolution and professional communication.

Qualifications

• Experience welcoming guests and registering/checking in guests.
• Ability to handle guest information with discretion and security.
• Strong communication, problem solving, and upselling skills.

Responsibilities

• Registers guests into the hotel in a prompt and courteous manner.
• Greets, registers, and assigns rooms to guests.
• Answers and routes calls; takes guest messages accurately.
• Promotes hotel services and local attractions to guests.
• Balances cash and handles payments per policy.
• Transmits and receives messages and maintains professional image.

Skills

Guest services

Reservations

Upselling

Phone etiquette

Cash handling

Job description

TEXAS WESTERN MANAGEMENT PARTNERS is seeking a Front Desk/Guest Services Associate for TRU by Hilton in Midland, TX. The role involves registering guests, greeting arrivals, and coordinating with the reservations center while promoting hotel services and local events.

Responsibilities include handling calls, maintaining guest records with integrity, and ensuring 100% guest satisfaction through prompt issue resolution and professional communication.