Guest Experience & Front Desk Specialist

Sands Hotel and Spa; Indio (CA); On-site; USD 21,000 - 28,000; Full time

Job summary

Sands-Hotel-and-Sp in Indio, CA, is seeking a Front Desk Associate to warmly greet guests, register arrivals, and assign rooms while explaining accommodations and payment methods.

You will handle guest requests, coordinate with housekeeping, post charges, and assist with checkouts, building rapport and delivering a high level of service in line with hotel policies. Experience in hospitality and strong communication are valued.

Qualifications

• Excellent communication and guest service skills.
• Ability to handle payments and explain charges clearly.
• Strong multitasking and conflict-resolution abilities.
• Basic clerical skills and familiarity with hotel systems.

Responsibilities

• Greet, register, and assign rooms to guests.
• Contact housekeeping or maintenance for reported issues.
• Issue room keys and provide escort instructions to bellhops.
• Verify guest credit and payment method for accommodations.
• Post charges and handle checkout discussions with guests.

Skills

Communication

Customer service

Active listening

Problem solving

Interpersonal skills

Time management

Reservations

Tools

InnQuest RoomMaster

Gmail

Microsoft Outlook

Microsoft Office

Job description

Sands-Hotel-and-Sp in Indio, CA, is seeking a Front Desk Associate to warmly greet guests, register arrivals, and assign rooms while explaining accommodations and payment methods.

You will handle guest requests, coordinate with housekeeping, post charges, and assist with checkouts, building rapport and delivering a high level of service in line with hotel policies. Experience in hospitality and strong communication are valued.