Guest Experience Host

Sands Hotel & Spa; Indio (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Sands Hotel & Spa is seeking an attentive front desk host/hostess to greet guests and guide them to seating areas at the venue in Indio, CA. You will provide menus and announce servers, maintain a clean reception, and help wait staff with seating and guest needs.

The role involves handling calls, answering questions, and ensuring guests receive accurate wait times and smooth service across dining and bar areas.

Responsibilities

• Welcome guests to the venue
• Provide accurate wait times and monitor waiting lists
• Manage reservations
• Escort guests to assigned dining or bar areas
• Provide menus and announce Server's name
• Coordinate with wait staff about available seating options
• Maintain a clean reception area
• Cater to guests who require extra attention (e.g. children, elderly)
• Answer incoming calls and address guests’ queries
• Assist wait staff as needed

Job description

Sands Hotel & Spa is seeking an attentive front desk host/hostess to greet guests and guide them to seating areas at the venue in Indio, CA. You will provide menus and announce servers, maintain a clean reception, and help wait staff with seating and guest needs.

The role involves handling calls, answering questions, and ensuring guests receive accurate wait times and smooth service across dining and bar areas.