Spa Front Desk & Guest Experience Specialist

CoralTree Hospitality Group; Indio (CA); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

CoralTree Hospitality Group in Indio, California invites applications for a Spa Front Desk Agent. This role creates a welcoming first impression, assists with appointments, processes payments and retail purchases, and guides guests through their spa journey.

You will balance multiple priorities in a dynamic spa environment, uphold exceptional hospitality, communicate clearly, and work with the team to ensure a seamless guest experience from check-in to checkout. Weekend availability is expected.

Formación

• High school diploma or equivalent.
• Strong verbal communication skills.
• Previous guest service or customer service experience.

Responsabilidades

• Warmly welcome spa guests and visitors.
• Create a friendly, professional, and relaxing first and last impression.
• Answer guest questions accurately and courteously.
• Provide spa tours and help guests become comfortable with the spa environment and amenities.
• Assist guests throughout their spa experience, including coordinating requests and lunch orders when needed.
• Anticipate guest needs and look for thoughtful opportunities to surprise and delight.
• Respond to guest concerns professionally and assist with resolving issues whenever possible.
• Communicate guest needs and concerns to Spa leadership as appropriate.

Conocimientos

Hospitality

Communication

Multitasking

Attention to detail

Teamwork

Problem-solving

Guest service

Educación

High school diploma or equivalent

Descripción del empleo

CoralTree Hospitality Group in Indio, California invites applications for a Spa Front Desk Agent. This role creates a welcoming first impression, assists with appointments, processes payments and retail purchases, and guides guests through their spa journey.

You will balance multiple priorities in a dynamic spa environment, uphold exceptional hospitality, communicate clearly, and work with the team to ensure a seamless guest experience from check-in to checkout. Weekend availability is expected.