Guest Experience Specialist - Front Desk

The Indigo Road Hospitality Group; Savannah (GA); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Dynamic team

Job summary

The Indigo Road Hospitality Group is seeking a Front Desk Agent to warmly welcome guests and safeguard their comfort during stays. You’ll be the first point of contact, handling check-ins/outs and maintaining accurate guest records with discretion.

Requirements include superior guest service, confidentiality, and accuracy, with availability to work days, nights, weekends, and holidays. Proficiency with Word, Outlook, and Excel is preferred.

Qualifications

• Provide excellent and attentive guest service at all times.
• Maintain confidentiality and integrity of guest records.
• Accurate handling of check-in/check-out processes and records.

Responsibilities

• Greet guests and manage check-ins and check-outs
• Handle guest inquiries and resolve issues promptly
• Maintain guest information with accuracy and privacy
• Follow hotel emergency procedures and safety policies

Skills

Guest service

Communication

Team player

Problem solving

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Word

Outlook

Excel

Job description

The Indigo Road Hospitality Group is seeking a Front Desk Agent to warmly welcome guests and safeguard their comfort during stays. You’ll be the first point of contact, handling check-ins/outs and maintaining accurate guest records with discretion.

Requirements include superior guest service, confidentiality, and accuracy, with availability to work days, nights, weekends, and holidays. Proficiency with Word, Outlook, and Excel is preferred.