Guest Experience & Front Desk Specialist

PACS; Houston (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

PACS is seeking a reception/administrative professional in Houston, TX. The role is clerical with no clinical duties, focusing on greeting visitors, handling calls, scheduling, and maintaining the reception area.

The ideal candidate holds a high school diploma or GED and has prior administrative or receptionist experience. Proficiency with Microsoft Office and a multiline phone system is expected. This position emphasizes confidentiality and professionalism.

Qualifications

• High school diploma or GED is required.
• Prior administrative or receptionist experience is preferred.
• Ability to read, analyze, and interpret general business materials.
• Ability to write reports and business correspondence.
• Basic knowledge of Microsoft Office and multiline phone system.

Responsibilities

• Greet and welcome patients, clients, and other visitors with a friendly and positive demeanor.
• Answer telephone calls and take messages or forward calls.
• Check visitors in and direct or escort them to specific destinations.
• Inform other employees of visitors’ arrivals and cancellations.
• Maintain visitor sign-in log.
• Handle incoming and outgoing mail.
• Schedule appointments and maintain meeting room bookings.
• Maintain and tidy the reception area.
• Perform other duties as assigned.
• Maintain confidentiality of resident care information including PHI.

Skills

Interpersonal skills

Professionalism

Time management

Education

High school diploma or GED

Tools

Microsoft Office Suite

Multiline phone system

Job description

PACS is seeking a reception/administrative professional in Houston, TX. The role is clerical with no clinical duties, focusing on greeting visitors, handling calls, scheduling, and maintaining the reception area.

The ideal candidate holds a high school diploma or GED and has prior administrative or receptionist experience. Proficiency with Microsoft Office and a multiline phone system is expected. This position emphasizes confidentiality and professionalism.