Operations Manager

Dynamic Group Management; Chattanooga (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Holiday Inn Downtown Chattanooga is seeking an experienced Operations Manager to oversee daily hotel operations, ensuring guest satisfaction and adherence to brand standards. The role requires strong leadership, strategic planning, and hands-on management of front desk, housekeeping, F&B, and maintenance.

You will lead and train teams, monitor financial performance, assist budgeting, and collaborate with department heads to optimize service delivery while maintaining compliant safety and quality

Qualifications

• Proven experience managing hotel operations and guest services.
• Strong leadership and team-building abilities.
• Excellent communication and organizational skills.

Responsibilities

• Manage and coordinate all operational aspects of the full-service hotel, including front desk, housekeeping, F&B, and maintenance.
• Ensure compliance with brand standards, health and safety regulations, and company policies.
• Lead, train, and motivate staff to maintain guest satisfaction and operational efficiency.
• Monitor daily financial performance and assist in budgeting and forecasting.
• Handle guest concerns promptly to maintain positive relations.
• Collaborate with department heads to optimize workflow and service delivery.
• Prepare and present operational reports to senior management.

Skills

Operations management

Leadership

Communication

Organizational skills

Guest satisfaction

Microsoft Office

Tools

Hotel management software

Job description

Holiday Inn Downtown Chattanooga

Location: Chattanooga, TN, 37402

Position Overview

The Holiday Inn Downtown Chattanooga is seeking a dedicated and experienced Operations Manager to oversee the daily operations of our full-service hotel. The ideal candidate will have a strong background in hotel operations management, excellent leadership skills, and the ability to ensure smooth and efficient hotel functioning while delivering exceptional guest experiences.

Key Responsibilities

• Manage and coordinate all operational aspects of the full-service hotel, including front desk, housekeeping, food and beverage, and maintenance departments.
• Ensure compliance with brand standards, health and safety regulations, and company policies.
• Lead, train, and motivate staff to maintain high levels of guest satisfaction and operational efficiency.
• Monitor daily financial performance and assist in budgeting and forecasting.
• Handle guest concerns and resolve issues promptly to maintain positive guest relations.
• Collaborate with department heads to optimize workflow and improve service delivery.
• Prepare and present operational reports to senior management.

Qualifications

• Proven experience as an Operations Manager in a full-service hotel environment.
• Strong knowledge of hotel operations, including front office, housekeeping, and food & beverage.
• Excellent leadership, communication, and organizational skills.
• Ability to work weekends and the shift from 12:00 PM to 8:00 PM.
• Problem-solving mindset with a focus on guest satisfaction and operational excellence.
• Familiarity with hotel management software and Microsoft Office Suite.

Work Schedule

This position requires availability to work weekends and the shift from 12:00 PM to 8:00 PM.