Front Desk Representative (Holiday Inn)

Dynamic Group Management; Chattanooga (TN); On-site; USD 19,000 - 25,000; Full time

Job summary

Dynamic Group Management operates the Holiday Inn in downtown Chattanooga, seeking a Full-Time Front Desk Representative. The role emphasizes delivering superior guest service, handling check-ins/outs, and assisting guests with inquiries.

The candidate must be able to multitask in a fast-paced environment and maintain composure during peak times. The position requires previous hotel front desk experience and familiarity with Opera PMS.

Qualifications

• Previous hotel front desk experience required.
• Opera PMS experience preferred.
• Excellent customer service and communication skills.
• Ability to multitask and remain calm under pressure.
• Must have open availability, including days, evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests with professionalism and warmth.
• Check guests in and out using proper procedures.
• Answer incoming phone calls and assist with guest inquiries.
• Make and manage reservations.
• Provide prompt and courteous service, resolving any issues to ensure guest satisfaction.
• Collaborate with other departments to ensure smooth operations.

Skills

Guest service

Customer communication

Multitasking

Calm under pressure

Open availability

Tools

Opera PMS

Job description

Front Desk Representative

Location: Holiday Inn, 434 Chestnut Street, Chattanooga, TN 37402

We are currently seeking a Full-Time Front Desk Representative to join our team at the Holiday Inn in downtown Chattanooga. If you’re passionate about hospitality, committed to delivering top-tier guest service, and thrive in a fast-paced environment, we’d love to meet you!

Responsibilities

• Greet and welcome guests with professionalism and warmth


• Check guests in and out using proper procedures


• Answer incoming phone calls and assist with guest inquiries


• Make and manage reservations


• Provide prompt and courteous service, resolving any issues to ensure guest satisfaction


• Collaborate with other departments to ensure smooth operations

Requirements

• Previous hotel front desk experience required


• Experience with Opera PMS is strongly preferred


• Excellent customer service and communication skills


• Ability to multitask and remain calm under pressure


• Must have open availability, including days, evenings, weekends, and holidays