Guest Experience & Front Desk Specialist

Southern Management Co.; Baltimore (MD); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Group Term Life & AD&D Insurance

401(k) with Company contribution

Paid holidays & PTO

Continuing Education

Job summary

Southern Management Co. is seeking a friendly Front Desk Representative to be the first point of contact for visitors, clients, and employees.

You will deliver exceptional customer service, manage daily administrative tasks, and help create a welcoming environment across our properties. The ideal candidate has strong written and verbal communication skills, basic knowledge of office terminology, and proficiency with Microsoft Office.

Qualifications

• High school diploma or GED required.
• Strong written and verbal communication skills.
• Basic knowledge of office terminology, procedures, and equipment.
• Ability to input service requests accurately.

Responsibilities

• Provide excellent customer service at all times.
• Be a resource for, and provide services to, residents and guests.
• Answer all incoming calls, collect all pertinent information and route appropriately.
• Accurately input all service requests.
• Maintain community logs (key control, snow, resident, team member, and incident).
• Keep front desk and lobby clean and free of trash/debris at all times.
• Sign for and distribute mail and/or packages.
• Contribute to community/company engagement efforts.
• Perform other duties as assigned by manager or supervisor.

Skills

Customer service

Verbal communication

Written communication

Record keeping

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Southern Management Co. is seeking a friendly Front Desk Representative to be the first point of contact for visitors, clients, and employees.

You will deliver exceptional customer service, manage daily administrative tasks, and help create a welcoming environment across our properties. The ideal candidate has strong written and verbal communication skills, basic knowledge of office terminology, and proficiency with Microsoft Office.