Front Desk Guest Services Supervisor

your employer; Eggertsville (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Pay

Training & Development

Opportunity for Advancement

Medical

Vision

401k with Match

Paid Time Off

Holiday Pay

Free Parking

Creating memorable experiences one gig

Job summary

Your employer is seeking a Front Desk Supervisor to lead our Guest Service team and ensure an exceptional guest experience at the hotel. You will be the first point of contact, guiding staff, supervising check-in/out, and delivering personalized service that reflects our brand values.

This role requires strong communication, organizational and customer service skills, plus working knowledge of Excel/Word and property management systems.

Qualifications

• Must have open availability with weekends and holidays.
• Excellent communication, organizational and customer service skills.
• Working knowledge of Microsoft Excel and Word.
• Advanced working knowledge of property management.
• Ability to communicate with guests and team members verbally or in written form.

Responsibilities

• Be visible at the front desk.
• Schedules associates and adjusts staffing as needed.
• Plan and supervise daily Guest Service activities.
• Manage check-in and check-out for guests.
• Provide concierge service with local knowledge.
• Fulfill guest requests promptly and courteously.
• Coordinate with housekeeping, maintenance and F&B as applicable.

Skills

Customer service

Communication

Organizational skills

Microsoft Excel

Microsoft Word

Property management

Job description

Your employer is seeking a Front Desk Supervisor to lead our Guest Service team and ensure an exceptional guest experience at the hotel. You will be the first point of contact, guiding staff, supervising check-in/out, and delivering personalized service that reflects our brand values.

This role requires strong communication, organizational and customer service skills, plus working knowledge of Excel/Word and property management systems.