Front Desk Professional

Southern Management Companies; Baltimore (MD); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Life and AD&D Insurance

401(k) with company match

Paid holidays & PTO

Continuing Education

Job summary

Southern Management Companies in Baltimore, MD is seeking a friendly Front Desk Representative to be the first contact for visitors, residents, and staff. You will provide exceptional customer service, handle daily administrative tasks, and help maintain a welcoming environment.

The role requires clear communication, basic office skills, and proficiency with Microsoft Office. You will answer calls, route information, manage mail, and support engagement initiatives across the community.

Qualifications

• High school diploma or GED required.
• Excellent written and verbal communication skills.
• Ability to keep neat and accurate records.
• Proficiency with Microsoft Office.
• Strong customer service orientation.

Responsibilities

• Provide excellent customer service at all times.
• Be a resource for residents and guests.
• Answer incoming calls, collect information and route appropriately.
• Accurately input all service requests.
• Maintain community logs (key control, snow, resident, team member, and incident).
• Keep front desk and lobby clean and free of trash/debris at all times.
• Sign for and distribute mail and/or packages.
• Contribute to community/company engagement efforts.
• Perform other duties as assigned by manager or supervisor.

Skills

Strong communication

Office terminology knowledge

Record keeping

Follow directions

Microsoft Office

Education

High school diploma or GED

Job description

We are seeking a friendly, professional, and organized Front Desk Representative to serve as the first point of contact for visitors, clients, and employees. The ideal candidate will provide exceptional customer service, manage daily administrative tasks, and help create a welcoming environment.

WHAT WE ARE LOOKING FOR:

Our Front Desk Professionals are the face of our communities. They are the first person all guests, residents, team members, and vendors see when they enter our buildings. As such, Front Desk Professionals play an important role in maintaining our brand, which includes providing excellent customer service at all times.

WHAT WE EXPECT FROM YOU:

• Provide excellent customer service at all times
• Be a resource for, and provide services to, residents and guests
• Answer all incoming calls, collect all pertinent information and route appropriately
• Accurately input all service requests
• Maintain community logs (key control, snow, resident, team member, and incident)
• Keep front desk and lobby clean and free of trash/debris at all times
• Sign for and distribute mail and/or packages
• Contribute to community/company engagement efforts
• Perform other duties as assigned by manager or supervisor

JOB KNOWLEDGE & SKILLS:

• Strong written and verbal communication skills
• Basic knowledge of office terminology, procedures, and equipment
• Ability to keep neat and accurate records
• Ability to understand and follow directions
• Proficiency with Microsoft Office

What's required from you:

High school diploma or GED

Pay Rate:

$15.00 - $19.06

Summary of Benefits:

Your wages are only part of the employment equation. Benefits add significant dollars to your total compensation package and greatly improve your quality of life. Southern offers one of the best benefits packages in the industry.

Southern provides:

• A choice of Health, Dental and Vision Insurance for you, your spouse and/or eligible children at a remarkably low cost
• Company paid Group Term Life and AD&D Insurances
• Traditional and ROTH 401(k) with Company contribution
• Paid holidays, paid time off, pay for bereavement/funereal leave and jury duty
• Continuing Education

You can customize your package to include: Short Term Disability, Long Term Disability, Long Term Care for an additional cost, at a reduced rate.

Benefit eligibility is dependent on Team Member Status. All benefits are subject to change or cancellation at any time.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Career Services Center by email at [e-mail] or by phone at 301.623.0100.