Front Desk Concierge | Welcoming Community & Admin Hero

Southern Management Companies; Baltimore (MD); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Life and AD&D Insurance

401(k) with company match

Paid holidays & PTO

Continuing Education

Job summary

Southern Management Companies in Baltimore, MD is seeking a friendly Front Desk Representative to be the first contact for visitors, residents, and staff. You will provide exceptional customer service, handle daily administrative tasks, and help maintain a welcoming environment.

The role requires clear communication, basic office skills, and proficiency with Microsoft Office. You will answer calls, route information, manage mail, and support engagement initiatives across the community.

Qualifications

• High school diploma or GED required.
• Excellent written and verbal communication skills.
• Ability to keep neat and accurate records.
• Proficiency with Microsoft Office.
• Strong customer service orientation.

Responsibilities

• Provide excellent customer service at all times.
• Be a resource for residents and guests.
• Answer incoming calls, collect information and route appropriately.
• Accurately input all service requests.
• Maintain community logs (key control, snow, resident, team member, and incident).
• Keep front desk and lobby clean and free of trash/debris at all times.
• Sign for and distribute mail and/or packages.
• Contribute to community/company engagement efforts.
• Perform other duties as assigned by manager or supervisor.

Skills

Strong communication

Office terminology knowledge

Record keeping

Follow directions

Microsoft Office

Education

High school diploma or GED

Job description

Southern Management Companies in Baltimore, MD is seeking a friendly Front Desk Representative to be the first contact for visitors, residents, and staff. You will provide exceptional customer service, handle daily administrative tasks, and help maintain a welcoming environment.

The role requires clear communication, basic office skills, and proficiency with Microsoft Office. You will answer calls, route information, manage mail, and support engagement initiatives across the community.