Guest Experience Front Desk & Reservations Agent

innvitehospitality; Zanesville (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

Innvite Hospitality invites you to join our front desk team. Responsibilities include guest check-in/check-out, PMS operations, cash handling and transactions, switchboard operation, reservations, and maintaining a neat lobby and breakfast area.

You will assist with administrative duties and ensure a professional, welcoming atmosphere for guests and staff alike. Required skills include fluent English, basic math, handwriting, computer/typing, and night audit familiarity.

Qualifications

• Requires fluent English in spoken and written form; Spanish skills a plus.
• Basic math, legible handwriting, and proficient computer/typing skills.
• Experience with 10-key calculator and front desk software preferred.
• Ability to work independently and handle multiple tasks simultaneously; night audit experience preferred.

Responsibilities

• Check-in and check-out guests according to hotel standards.
• Operate PMS and handle cash and credit card transactions.
• Manage switchboard and telephone etiquette.
• Follow front desk security procedures and emergency protocols.
• Handle reservations for guest rooms and meeting rooms; set up group blocks.
• Maintain a neat lobby and breakfast area; assist with administrative duties.
• Provide hospitable, professional service to guests, associates, and vendors.

Skills

Fluent Verbal & Written English

Spanish (optional)

Basic Math

Hand Writing

Computer Skills/Typing

10-Key Calculator

Hospitable Demeanor

Independent Work

Multi-tasking

Night Audit/Basic Accounting Training

Job description

Innvite Hospitality invites you to join our front desk team. Responsibilities include guest check-in/check-out, PMS operations, cash handling and transactions, switchboard operation, reservations, and maintaining a neat lobby and breakfast area.

You will assist with administrative duties and ensure a professional, welcoming atmosphere for guests and staff alike. Required skills include fluent English, basic math, handwriting, computer/typing, and night audit familiarity.