Guest Experience Lead: Front Desk & Night Audit

innvitehospitality; Columbus (OH); On-site; USD 30,000 - 52,000; Full time

Job summary

innvitehospitality is seeking a Front Desk Associate/Night Auditor to manage guest check-in/check-out, reservations, and front desk operations at the Columbus property. The role supports PMS functions, phone etiquette, and daily administrative tasks, ensuring a smooth guest experience.

The position requires strong English communication, basic mathematics, and the ability to multitask in a fast-paced hotel environment with an emphasis on professionalism and neat appearance.

Qualifications

• Fluent verbal and written English communication.
• Basic math skills.
• Clear handwriting ability.
• Computer literacy and keyboard proficiency.
• Ability to operate a 10-key calculator.
• Hospitable, civil contact with the public.
• Ability to work independently with minimal supervision.
• Ability to handle multiple tasks simultaneously.
• Night audit and basic accounting skills or training.

Responsibilities

• Check-in and check-out guests accurately.
• Perform PMS operations and front desk duties.
• Handle cash and credit card transactions.
• Operate phone system and maintain etiquette.
• Follow front office emergency and security procedures.
• Manage reservations for rooms and meeting spaces.
• Assist with administrative tasks as assigned by management.
• Keep front desk and lobby areas neat and clean daily.
• Assist with breakfast setup and bar/table cleanliness.
• Perform minor decision making as needed.
• Take group reservations and set up blocks.
• Sell guest rooms for new arrivals and inquiries.
• Adhere to all policies in the Employee Handbook.

Skills

Fluent English

Basic Math

Hand Writing

Computer Skills

10 Key Calculator

Customer Service

Independent Work

Multitasking

Night Audit/Accounting

Job description

innvitehospitality is seeking a Front Desk Associate/Night Auditor to manage guest check-in/check-out, reservations, and front desk operations at the Columbus property. The role supports PMS functions, phone etiquette, and daily administrative tasks, ensuring a smooth guest experience.

The position requires strong English communication, basic mathematics, and the ability to multitask in a fast-paced hotel environment with an emphasis on professionalism and neat appearance.