Front Desk & Reservations Specialist

Innvite Hospitality; Zanesville (OH); On-site; USD 25,000 - 34,000; Full time

Job summary

Innvite Hospitality is seeking a front desk professional to join our hospitality team in Ohio. The role involves guest check-in/check-out, PMS operations, cash handling, and maintaining a professional front desk.

You will assist with group reservations and breakfasts, while adhering to hotel standards and policies. The ideal candidate has strong English communication, basic math, computer skills, and the ability to multitask with minimal supervision.

Qualifications

• Fluent verbal and written English (Spanish preferred if possible).
• Basic math and handwriting skills.
• Proficient computer and keyboard skills.

Responsibilities

• Guest Check-in & Check-out according to hotel standards.
• PMS Operations and Cash Handling / credit card transactions.
• Switchboard operation and telephone etiquette.
• Front Office emergency/security procedures.
• Reservations for guest rooms and meeting rooms; assist with admin duties.
• Keep front desk area, lobby neat and tidy; clean daily.
• Set up breakfast bar or monitor cleanliness of bar & tables.
• Take group reservations and set up group blocks.
• Sales of guest rooms with new arrivals and phone inquiries.
• Follow policies and procedures in the handbook.

Skills

English fluency

Basic math

Typing / keyboard

10-key calculator

Computer skills

Customer service

Independence

Multitasking

Night audit

Job description

Innvite Hospitality is seeking a front desk professional to join our hospitality team in Ohio. The role involves guest check-in/check-out, PMS operations, cash handling, and maintaining a professional front desk.

You will assist with group reservations and breakfasts, while adhering to hotel standards and policies. The ideal candidate has strong English communication, basic math, computer skills, and the ability to multitask with minimal supervision.