Guest Experience Front Desk Pro

Concord Hospitality Enterprises; Pinehurst (NC); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance and disability options

401(k) program with company match

Tuition assistance

Discounted room rates at Concord-managed hotels

Training and career advancement opportunities

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Clerk in Pinehurst, North Carolina. In this role, you will be the hub of guest interaction, ensuring memorable experiences from arrival to departure. Responsibilities include assisting guests, maintaining high service standards, and addressing concerns promptly. Applicants should possess strong interpersonal and communication skills, with a preference for prior hospitality experience. The position offers competitive wages and benefits such as medical and dental insurance, 401(k) with company match, and opportunities for training and career advancement.

Qualifications

• Prior hospitality or customer service experience is a plus.
• Ability to multitask and remain professional in a fast-paced environment.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Education

High school diploma or equivalent

Job description

Concord Hospitality Enterprises is seeking a Front Desk Clerk in Pinehurst, North Carolina. In this role, you will be the hub of guest interaction, ensuring memorable experiences from arrival to departure. Responsibilities include assisting guests, maintaining high service standards, and addressing concerns promptly. Applicants should possess strong interpersonal and communication skills, with a preference for prior hospitality experience. The position offers competitive wages and benefits such as medical and dental insurance, 401(k) with company match, and opportunities for training and career advancement.