Guest Experience Concierge

Concord Hospitality Enterprises; Charlotte (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Disability (ST/LT)

401K

Tuition Assistance

Discounted Room Rates

Training & Development

Job summary

Concord Hospitality Enterprises in Charlotte, NC is seeking a Front Desk Clerk/Guest Services Clerk to deliver warm, proactive hospitality at the hotel hub. You will engage with guests, handle inquiries, and help ensure a memorable stay through courtesy and professionalism.

This full-time role offers competitive wages and a benefits package including medical/dental/vision, life insurance, disability options, 401K, tuition assistance, discounted room rates at Concord managed hotels, and

Responsibilities

• Assist guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Address guest concerns promptly and ensure satisfaction in a timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Job description

Concord Hospitality Enterprises in Charlotte, NC is seeking a Front Desk Clerk/Guest Services Clerk to deliver warm, proactive hospitality at the hotel hub. You will engage with guests, handle inquiries, and help ensure a memorable stay through courtesy and professionalism.

This full-time role offers competitive wages and a benefits package including medical/dental/vision, life insurance, disability options, 401K, tuition assistance, discounted room rates at Concord managed hotels, and