Guest Experience Pro — Front Desk & Concierge

Concord Hospitality Enterprises; Pinehurst (NC); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Competitive wages

Health insurance

Life insurance

Disability insurance

401(k) match

Tuition assistance

Discounted rates

Career advancement

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Clerk to greet guests and support their stay from arrival to departure.

You will handle guest requests, process payments, and stay informed about hotel offerings. This role emphasizes a friendly demeanor, strong communication, and the ability to multitask in a fast-paced environment, with evenings, weekends, and holidays possible.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Interpersonal communication

Customer service

Multitasking

Professionalism

Attention to detail

Flexibility

Education

High school diploma or equivalent

Job description

Concord Hospitality Enterprises is seeking a Front Desk Clerk to greet guests and support their stay from arrival to departure.

You will handle guest requests, process payments, and stay informed about hotel offerings. This role emphasizes a friendly demeanor, strong communication, and the ability to multitask in a fast-paced environment, with evenings, weekends, and holidays possible.