Guest Experience Concierge — Front Desk

Pinehurst Resort; Pinehurst (NC); On-site; USD 28,000 - 38,000; Full time

Job summary

Pinehurst Resort is seeking a friendly Front Desk Associate to ensure efficient check-in and check-out and to deliver a positive guest experience. You will greet guests by name, handle reservations, process payments, and provide information about packages, promotions, and resort amenities.

Responsibilities include resolving guest concerns with courtesy, maintaining accurate records, answering phones, and coordinating with other departments to meet guest needs.

Qualifications

• High school diploma or GED required.
• Minimum 6 months related experience preferred.
• Experience with guest check-in and POS handling is a plus.

Responsibilities

• Check-in and check-out guests in a friendly and efficient manner.
• Resolve guest questions and issues with courtesy.
• Maintain accurate records and understand package details.
• Assist guests with directions to resort facilities.
• Operate cash drawer and process payments securely.

Skills

Customer service

Cash handling

Communication

Problem solving

Education

High School Diploma or GED

Tools

POS system

Job description

Pinehurst Resort is seeking a friendly Front Desk Associate to ensure efficient check-in and check-out and to deliver a positive guest experience. You will greet guests by name, handle reservations, process payments, and provide information about packages, promotions, and resort amenities.

Responsibilities include resolving guest concerns with courtesy, maintaining accurate records, answering phones, and coordinating with other departments to meet guest needs.