Guest Services Pro — Front Desk with Growth & Benefits

Concord Hospitality Enterprises; Concord (NC); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, vision insurance

Life insurance & disability options

401(k) with company match

Tuition assistance

Discounted room rates

Training and career development

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Clerk/Guest Services Clerk at our Concord, NC properties. You will be the first point of contact for guests, delivering warm welcomes and efficient service from arrival to checkout.

You will handle guest needs, process charges, and stay informed about loyalty programs and promotions while maintaining brand standards and safety procedures.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Interpersonal skills

Communication skills

Multitasking

Detail-oriented

Flexibility with shifts

Education

High school diploma or equivalent

Job description

Concord Hospitality Enterprises is seeking a Front Desk Clerk/Guest Services Clerk at our Concord, NC properties. You will be the first point of contact for guests, delivering warm welcomes and efficient service from arrival to checkout.

You will handle guest needs, process charges, and stay informed about loyalty programs and promotions while maintaining brand standards and safety procedures.